:root {
  --bg: #f6f5f2; --card: #fff; --ink: #1d232b; --muted: #6b7380; --line: #e4e1da;
  --accent: #1f5f8b; --accent-ink: #fff; --ok: #2f7d4f; --warn: #b46a00; --bad: #b3261e;
  --radius: 10px; font-size: 15px;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; background: var(--bg); color: var(--ink); line-height: 1.45; }
a { color: var(--accent); text-decoration: none; } a:hover { text-decoration: underline; }
h1 { font-size: 1.5rem; margin: 0 0 .2rem; } h2 { font-size: 1.05rem; margin: 1.6rem 0 .6rem; }
h3 { font-size: .95rem; margin: 0 0 .6rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
main { max-width: 1280px; margin: 0 auto; padding: 1.2rem 1.4rem 4rem; }
.muted { color: var(--muted); } .small { font-size: .85rem; } .r { text-align: right; } .grow { flex: 1; }
.top { display: flex; align-items: center; gap: 1.5rem; padding: .6rem 1.4rem; background: #18324a; color: #dfe8f0; flex-wrap: wrap; }
.top a { color: #dfe8f0; } .top .muted { color: #9fb2c4; }
.brand { font-weight: 700; font-size: 1.05rem; letter-spacing: .02em; }
.top nav { display: flex; gap: .3rem; } .top nav a { padding: .35rem .7rem; border-radius: 6px; }
.top nav a.on, .top nav a:hover { background: rgba(255,255,255,.12); text-decoration: none; }
.top .right { margin-left: auto; display: flex; align-items: center; gap: .9rem; flex-wrap: wrap; }
.demo { background: #fff4d6; color: #6a4b00; text-align: center; padding: .35rem; font-size: .85rem; }
.btn { display: inline-block; border: 1px solid var(--line); background: #fff; color: var(--ink); padding: .45rem .9rem; border-radius: 7px; cursor: pointer; font: inherit; }
.btn:hover { border-color: #c9c4b9; text-decoration: none; }
.btn.primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.btn.small { padding: .25rem .6rem; font-size: .85rem; }
.top .btn { background: rgba(255,255,255,.1); color: #fff; border-color: rgba(255,255,255,.25); }
.inline { display: inline; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 1rem 1.1rem; margin-bottom: 1rem; }
.flash { padding: .6rem .9rem; border-radius: 8px; margin-bottom: 1rem; background: #e6f3ea; color: #1d5733; }
.flash.err { background: #fbe9e7; color: #8c1d16; }
.head { display: flex; justify-content: space-between; align-items: flex-end; gap: 1rem; margin-bottom: 1rem; flex-wrap: wrap; }
.crumb { margin: 0 0 .3rem; font-size: .85rem; }
.pill { display: inline-block; padding: .05rem .5rem; border-radius: 99px; background: #eceae4; font-size: .78rem; color: var(--ink); margin-right: .25rem; }
.pill.ok { background: #e2f1e7; color: var(--ok); } .pill.warn { background: #fdecd2; color: var(--warn); }
.count { color: var(--muted); font-weight: 400; }
.tasks { display: grid; gap: .5rem; }
.task { display: flex; justify-content: space-between; gap: 1rem; background: var(--card); border: 1px solid var(--line); border-left: 4px solid var(--accent); border-radius: var(--radius); padding: .75rem 1rem; color: var(--ink); }
.task:hover { text-decoration: none; border-color: #c9c4b9; box-shadow: 0 1px 4px rgba(0,0,0,.05); }
.task.k-escalate, .task.k-notice { border-left-color: var(--bad); }
.task.k-charge { border-left-color: var(--warn); } .task.k-report { border-left-color: #6b4fa0; } .task.k-review { border-left-color: var(--muted); }
.t-client { font-weight: 650; } .t-title { margin: .1rem 0; } .t-reason { font-size: .85rem; }
.t-side { text-align: right; min-width: 150px; } .amt { font-weight: 650; font-variant-numeric: tabular-nums; }
.tag { display: inline-block; margin-top: .25rem; font-size: .72rem; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); border: 1px solid var(--line); padding: 0 .4rem; border-radius: 4px; }
.late { color: var(--bad); }
.empty { text-align: center; padding: 2rem; color: var(--muted); }
.holds { margin-top: 2rem; } .holds summary { cursor: pointer; color: var(--muted); margin-bottom: .6rem; }
.tbl { width: 100%; border-collapse: collapse; } .tbl th, .tbl td { padding: .4rem .5rem; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; }
.tbl th { font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); font-weight: 600; }
.tbl td.r, .tbl th.r { text-align: right; font-variant-numeric: tabular-nums; }
.kpis { display: flex; gap: .8rem; } .kpis > div { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: .5rem .9rem; display: flex; flex-direction: column; min-width: 130px; }
.kpis b { font-size: 1.15rem; font-variant-numeric: tabular-nums; }
.grid { display: grid; grid-template-columns: minmax(0, 1.7fr) minmax(0, 1fr); gap: 1rem; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
@media (max-width: 900px) { .grid, .grid2 { grid-template-columns: 1fr; } }
.task-card { border-left: 4px solid var(--accent); } .task-card.focus { box-shadow: 0 0 0 3px rgba(31,95,139,.25); }
.tc-head { display: flex; justify-content: space-between; align-items: center; gap: .5rem; }
.details { margin: .4rem 0 .8rem; padding-left: 1.1rem; } .details li { margin: .15rem 0; white-space: pre-wrap; }
.note { background: #fffbea; }
label { display: flex; flex-direction: column; gap: .2rem; font-size: .85rem; color: var(--muted); }
input, select, textarea { font: inherit; color: var(--ink); padding: .4rem .5rem; border: 1px solid #d3cec4; border-radius: 6px; background: #fff; }
.stack { display: flex; flex-direction: column; gap: .6rem; }
.row { display: flex; gap: .6rem; align-items: flex-end; flex-wrap: wrap; } .row .btn { margin-left: auto; }
.logform { display: flex; flex-direction: column; gap: .7rem; }
.timeline { list-style: none; margin: 0; padding: 0; } .timeline li { border-left: 3px solid var(--line); padding: .4rem .8rem; margin-bottom: .4rem; }
.timeline li.o-reached, .timeline li.o-replied, .timeline li.o-promise, .timeline li.o-charged, .timeline li.o-authorized { border-left-color: var(--ok); }
.timeline li.o-no_answer, .timeline li.o-bounced, .timeline li.o-declined, .timeline li.o-wrong_number { border-left-color: var(--bad); }
.tl-meta { display: flex; justify-content: space-between; gap: .5rem; flex-wrap: wrap; }
.cp { padding: .5rem 0; border-bottom: 1px solid var(--line); } .cp.good a { font-weight: 650; } .cp.bad a { color: var(--muted); }
.settings { display: grid; grid-template-columns: 1fr 1fr; gap: .6rem; } .settings .btn { grid-column: 1 / -1; justify-self: start; }
.approval.s-pending { border-left: 4px solid var(--warn); } .summary { white-space: pre-wrap; font: inherit; background: #faf9f6; padding: .6rem; border-radius: 6px; }
.login { max-width: 360px; margin: 12vh auto; } .login h1 { text-align: center; margin-bottom: 1rem; }
[hidden] { display: none !important; }
label:has(> input[type=checkbox]) { flex-direction: row; align-items: center; gap: .4rem; }